Posts

All the articles I've posted.

• Fatal vs. Critical: Automating Risk Management for High-Stakes Sales Calls

  25 Mar, 2026

  Designing a severity-confidence framework to automate risk detection for high-stakes sales conversations.

• The Cost of Bad Audio: How Pre-Processing Saves Us 20% on Transcription APIs

  24 Mar, 2026

  How silence removal and smart audio pre-processing reduced transcription API spend and improved output quality.

• Generative AI for Rule Enforcement: structuring Prompts for Precision

  23 Mar, 2026

  How to engineer structured prompts for high-precision compliance auditing with LLMs.

• Beyond Transcription: Why 100% Automated QA Beats the 5% Manual Sampling Standard

  22 Mar, 2026

  Why 100% automated QA outperforms manual call sampling in consistency, coverage, and business impact.